This page, together with our and the tells you information about us and the legal terms and conditions (the "Terms") on which we make available to you our online ticket-selling solution (the "Service"). Please read these Terms carefully and make sure that you understand them before signing up to the Service.
Information about us
Eticks.io and any of their sub-domains is a site operated by Eticks, which is the trading name of CLOUDGATE Pvt Ltd ("we", “our”, “us”). We are registered in Ireland under company number 646039 and have our registered office at 77, Lower Camden Street, Dublin-2, D02 XE80. Our VAT number is IE 3600167MH. You can contact us by emailing
Our contract with you
You agree to these Terms and you enter into a binding contract with us when you sign up for an Eticks account by clicking “Sign Up” or similar buttons on our website or download any of our apps. If you do not agree to any portion of these Terms of Service, please do not use or access the Service. We may amend these Terms from time to time. You should check the website (www.eticks.io/terms-and-conditions) from time to time to review the then current Terms, as they are binding on you. Certain provisions of these Terms may be superseded by expressly designated legal notices or terms: (a) located on particular pages at the website; or (b) notified to you, from time to time.
Nature of the service
Our Service is web-based and allows registration for an account to access our online platform to sell and manage event tickets online. You may register for an account only if you are the event organizer or an authorized ticket seller (and have the event organizers express written permission for all the events you are selling tickets for) (“Event Organizer”). If you will be using the Services on behalf of an entity, you agree to these Terms on behalf of that entity and represent that you have the authority to do so. We provide the Service to you and have no relationship with your customers (“Ticket Buyers”). When you sell tickets to Ticket Buyers through the Service, the contractual relationship is between you and the Ticket Buyer. You are responsible for providing your own terms of sale with your Ticket Buyers and accordingly, we will direct any Ticket Buyer who raises queries regarding your events to you. You agree:
Access to the Service may be suspended temporarily and without notice in the case of system failure, maintenance or repair or for reasons beyond our control. Your access to the Service may also be suspended, or your account may be canceled at any point, at our discretion, including (but not limited to) if we suspect that you are using the Service for fraudulent or criminal purposes, if we are advised to by law enforcement agencies or if you have failed to pay the service fee (in which case we would typically notify you of the non-payment before suspension or cancellation).
On sign up you are immediately able to set up your event, create tickets for your event and, subject to having set up an account with a Payment Processor, sell tickets for your event. You must be 18 to set up an account.
You can add Credits or make changes to your account in accordance with the functionality available in your account dashboard. You may close your account at any point in time: 72 hours notice is required to close your account. You should make sure that you have taken a copy of any of Your Content that you wish to retain before closure of your account is effective by using the export functionality in your account dashboard. Your Content will be deleted after closure of your account.
For your convenience we will keep your account open for 24 months after your last sign in, in case you decide to use our Service again. Prior to closing your account and deleting Your Content in your account, we will attempt to send warning emails to your account email address so that you have an opportunity to keep your account open or export any data that you wish to retain. You can close your account at any time by emailing our customer support team at from the email address of the account owner.
We will not refund any fees already paid for the Service or for any Credits you may have at the time of closure.
30-Day Money Back Guarantee
The Eticks 30-day money back guarantee allows you to try our Service for one month (from the point of creating your account) and receive a full refund if you are not happy with the product. If you decide that Eticks is not the right tool for your needs, please send an email to with the subject line ‘30-day money back guarantee’ within 30 days of creating your account and let us know why you were not satisfied. Our customer support team will review your request and issue a refund:
You are responsible for maintaining the confidentiality of your account, and are fully responsible for all activities that occur as a result of access to your account using your access credentials. Where we have given you (or where you have chosen) a password or API key which enables you to access your account, certain parts of our website or apps, or you have invited team members to access your account, parts of our site or apps, you are responsible for keeping this password or API key confidential. You should not share a password or API key with anyone. You agree to immediately notify us by emailing of any unauthorized use of your password, API key or account or any other breach of security. We will not be liable for any loss or damage arising from your failure to comply with this provision.
Transmission of information via the internet is not completely secure. We cannot guarantee the security of your data transmitted to our site and any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorized access.
We have no responsibility for, and hereby disclaim all liability (including, but not limited to) any losses, costs, fees and penalties of whatever nature arising from the service provided to you by the Payment Processor, including the acts and omissions of the Payment Processor.
The fees for using our Service are set out on our website and are charged on a usage basis. A chargeable use or activity is the sale of a ticket, the reservation of a seat or other chargeable activity that we make available through the Service (an “Activity”). We may also offer add-on services which will be charged as specified on our website or as agreed with you.
We will send you a monthly statement and invoice by email showing all fees and applicable taxes you have paid or are payable to us. Our fees are non-refundable, even if an event is canceled. In some circumstances we may agree to a different process for the payment of our fees, in which case, each invoice submitted to you by us is payable within 10 days from the date of the invoice. Without prejudice to any other right or remedy that we may have, if you fail to pay us on or before the due date (including if a card payment fails), we may:
Box offices may issue free tickets on our platform and incur no fees. Please note that we operate a ‘fair use’ policy which means that any box office using Eticks for free should not collect ticket funds by circumventing our payment providers and therefore our fees in order to benefit from this offer. Box offices identified as doing this will be asked to start taking payment via our platform. Box offices who do not comply with this may be suspended.
Use of our website
Protection of personal information is very important to us. For any personal information provided by your Ticket Buyers that we handle as part of the Service ("Customer Data"), the provisions of this section 10 apply.
Data Protection Law means: (i) any data protection legislation from time to time in force in Ireland and the EU including the Data Protection Act 2018 and GDPR, the General Data Protection Regulation ((EU) 2016/679) and any other applicable law or regulation relating to privacy; and (ii) all data protection and privacy legislation applicable to a party in the processing of personal data pursuant to the provision of the Service.
You and we agree to comply with all applicable Data Protection Laws and that you are the controller and we are a processor of personal data in Customer Data. You hereby agree that:
A description of our processing of Customer Data is set out in Appendix 1 to these Terms. In respect of our handling of the Customer Data, we agree that we shall:
You acknowledge and agree that, as a data processor, we may appoint service providers as sub-processors to process Customer Data in connection with the provision of the Service, in which case we will ensure that our contracts with our sub-processors impose on the sub-processors obligations that are equivalent to the obligations to which we are subject to under this section 10 and that we will be responsible for the acts and omissions of our sub-processors. In some circumstances our service providers may process Customer Data outside of the EEA, including in the US. If we engage a processor that transfers Customer Data outside of the EEA, we will make sure appropriate safeguards such as an adequacy decision, binding corporate rules or standard contractual clauses in relation to the transfer are in place. You consent to the transfer of Customer Data outside of the EEA by our service providers.
When transactional emails (e.g. order confirmation emails) are sent out to your Ticket Buyers and event attendees, your account email address is specified by default as the 'reply-to' address in the email to make it convenient for your Ticket Buyers and event attendees to reply directly to you with any questions. You can change these settings in the control panel if you do not wish your account email address to be exposed to Ticket Buyers, but please be aware that we will still direct all queries and complaints that we receive from your Ticket Buyers and event attendees to you.
Event Organizer content and Acceptable Content Standard
As between you and us, you own all rights in and have responsibility for ensuring the legality, reliability, integrity, accuracy and quality of all content (which may include, text, pictures, information about your event, event reviews, comment) which you upload to our Website (“Your Content”). By uploading Your Content, you grant us an unconditional, non-exclusive, transferrable, royalty-free, worldwide license to use Your Content in any manner necessary for the provision of the Service.
You have options within your account dashboard to manage whether your events are published to search engines or are kept private. Where an event is not private, you grant us an unconditional, non-exclusive, royalty-free, worldwide license to further use Your Content to promote our Service
You must comply with the following when submitting Your Content to our Website:
- be unlawful, harmful, threatening, defamatory, obscene, deceitful, fraudulent, infringing, harassing, morally repugnant or racially or ethnically offensive;
- Facilitate illegal activity;
- Depict sexually explicit images;
- Promote violence;
- Be discriminatory based on race, sex, religion, nationality, disability, sexual orientation or age;
- Infringe any copyright, database right, trade mark or any other intellectual property right of any other person; or
- Conceal identity or be likely to deceive any person.
- Depict sexually explicit images;
Intellectual Property Rights
We are the owner or the licensee of all intellectual property rights in the Service, the website, and in the material published on it (other than Your Content) and any necessary software used in connection with the Service (“Software”). These works are protected by copyright laws and treaties around the world. All such rights are reserved. Except as expressly authorized by us, you agree not to modify, rent, lease, loan, sell, distribute or create derivative works based on the Service, the website or the Software, in whole or in part.
You acknowledge that we will collect data on your use of our website and Service for performance and service analysis. You grant us a world-wide, royalty-free, non-exclusive, perpetual license to use non personally identifiable information from such data for the purposes of our business.
While we endeavor to ensure that the Service is available 24 hours a day, we do not guarantee the availability of the Service and shall not be liable if for any reason the Service is unavailable at any time or for any period. Access to the Service may be suspended temporarily and without notice in the case of system failure, maintenance or repair or for reasons beyond our control. We do not warrant the accuracy and completeness of the material on the website. We may make changes to the material on the website, or to the functionality of the Service, at any time without notice. The material on the website may be out of date, and we make no commitment to update such material. We will provide the Service with reasonable care and skill. The Service and the material on the website is provided “as is” and except for the warranties contained in these Terms, to the maximum extent permitted by law, we exclude all representations, warranties, conditions and other terms (including, without limitation, the conditions of satisfactory quality and fitness for particular purpose).
We are not a party to any transactions, other relationships, or disputes between you and Ticket Buyers or you and event attendees. Furthermore, we do not pre-screen Ticket Buyers and are not responsible for any fraudulent transactions by Ticket Buyers. We exclude any and all liability arising out of any actions that we may take in response to breaches of our Acceptable Content Standards and these Terms. You agree to indemnify us and our officers, directors and partners from any cost, claim or demand, including reasonable legal fees:
Nothing in these Terms seeks to limit or exclude consumers’ legal rights.
Governing law and jurisdiction
These Terms shall be governed by and construed in accordance with Irish law. Disputes arising in connection with these Terms shall be subject to the non-exclusive jurisdiction of the Irish courts. Appendix 1 The processing of Customer Data to the extent necessary for the provision of the Service to you. The period of time during which you continue to use the Service and the longer of such additional periods as: (i) is specified in any provisions of these Terms regarding data retention; and (ii) is required for compliance with law. The nature of the data processing is the provision of cloud based service to allow Event Organizers to manage the sale of tickets and associated services for their events. The purpose of the processing is to provide the Service to the Event Organizer. The personal information processed under these Terms will depend on the personal information that Event Organizers choose to collect from Ticket Buyers and event attendees. Event Organizers must make sure that they comply with our Acceptable Content Standards in collecting personal data. Personal data is likely to include : name, home address, email address, telephone number and limited details relating to card payments. It may also include certain special category data if the collection of such data is required in relation to an event. Personal information related to your customers and event attendees.